Privacy Policy

Effective Date: 12/25/2024

At Pet Haven Hollow, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://pethavenhollow.com) and interact with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We do not collect personally identifiable information unless you voluntarily provide it to us. However, we may collect certain non-personally identifiable information automatically.

a. Non-Personal Information:

When you visit our website, we may collect non-personally identifiable data to improve our services and user experience, including:

• IP address
• Browser type and version
• Device information (e.g., operating system)
• Usage data (such as pages visited and time spent on the site)
• Referring websites

This data is collected using cookies and other tracking technologies.

b. Personal Information (If Provided):

If you choose to contact us, subscribe to our newsletter, or interact with our services, we may collect personal information such as:

• Name
• Email address
• Phone number (if provided)
• Shipping address (for orders, if applicable)
• Any other information you voluntarily provide when communicating with us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries or customer service requests.
• To send updates, newsletters, or promotional offers (if you have subscribed).
• To improve our website and services based on user preferences and behavior.
• To analyze website traffic and trends.

We do not sell, rent, or share your personal information with third parties, except as described below.

3. How We Protect Your Information

While Pet Haven Hollow does not store sensitive personal information (such as payment details), we still take appropriate steps to protect the non-personal information we collect. These steps include:

• Using secure connections (SSL) for online forms.
• Implementing industry-standard security measures to safeguard against unauthorized access.

However, please note that no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us:

• Remember your preferences.
• Analyze website traffic and usage patterns.
• Personalize your experience and content.

You can choose to disable cookies through your browser settings. However, disabling cookies may limit some functionality on our website.

5. Sharing Your Information

We do not share, sell, or rent your personal information to third parties. However, we may share non-personal data with trusted third-party service providers that help us operate our website or perform services on our behalf, such as:

• Website analytics providers (e.g., Google Analytics).
• Email marketing platforms (e.g., Mailchimp).
• Hosting services and technical support.

These third-party service providers are required to comply with privacy and security standards.

6. Your Rights and Choices

As we only collect non-personal information by default, there are no actions you need to take regarding data access or deletion. If you have voluntarily provided personal information (such as through a contact form or newsletter subscription), you have the right to:

• Access and update your personal information.
• Opt-out of receiving promotional emails or newsletters.
• Request the deletion of your personal information.

To exercise any of these rights, please contact us at the information below.

7. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit through links on our site.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. Please review this policy periodically for updates. Your continued use of the website after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]

Thank you for visiting Pet Haven Hollow. We are committed to protecting your privacy and ensuring a safe and enjoyable experience for all pet lovers.